Returns & Exchanges Policy
We want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise within 21 days of the shipping date. Please review the return options below to see what works best for you.
• Return or exchange an item – our 100% money back guarantee.
• If you are not completely satisfied with your purchase, simply return the item to us
in its original condition within 14 days of receipt.
• Returned items should be unused and must be returned in original packaging
with any enclosed documentation. We will issue a full refund on receipt, excluding the
original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are shipped within 14 days of delivery,
unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection
we recommend that you send the parcel using a delivery service that insures you for
the value of the goods.
3. The cost of returning the item to us is your responsibility, unless it is a defective
4. Delivery charges are only refundable where goods are faulty and a refund is made.
Before returning any product to the Company, a customer must contact Bold Warrior customer service department and obtain a Returned Merchandise Authorization (RMA) number, as described below. Initial product purchases (“Initial Order”) of unopened product may be returned within 14 days of receipt for a full refund credited to the original form of payment less shipping & handling.
All product purchased may be returned up to fourteen (14) days for a full refund less shipping and handling. All returned product must be in unopened and in resalable condition. NO REFUND will be issued in all cases where the product itself has been opened. The Customer must follow the return procedures as outlined herein. In accordance with previously stated policy, no refunds are given or offered after thirty (14) days from the date product is ordered by the customer.
All shipping and handling costs for the return of product will be borne solely by the Customer. In no event shall the Company refund shipping expenses for the delivery of the returned product. Any damage or loss that occurs to returned product during shipping will be the responsibility of the Customer. Should the product arrive to the Company damaged (thereby rendering
it not resalable), the Company will reject the shipment and no refund shall be issued. It is recommended that a reliable, traceable delivery service be used for shipping.
Product returned to the Company without prior authorization will not qualify for a refund or exchange and will be returned to the Customer at the Customer’s expense.
The Company reserves the right to reject repeated returns or replacements.
Product produced by the Company that is determined to be defective will be promptly replaced without charge. The Customer will not be responsible for shipping charges incurred in the return of defective product. The Company must be contacted within seven (7) days of receipt of the damaged product.